Website in Maintenance

Orders:Offline from 25th

Delivery Information

Note: We seem to be back to some delays with Royal Mail for areas around the South..

WE ARE CURRENTLY OFFERING FREE UK DELIVERY ON ALL ORDERS OVER £50.

For orders under £50 we charge:

  • £2.95 - 2nd class standard
  • Some products may offer Free Delivery codes, please check on the product listing.

We use Yodel & Royal Mail for all of our UK deliveries and most of our orders are delivered within 1-3 days. Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.

We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at sales@vapebay.uk Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.

ROYAL MAIL RESTRICTED ITEMS SUCH AS BATTERIES & SOME LIQUIDS WILL BE SENT VIA HERMES OR OTHER SERVICE



Upgrade to special delivery for a flat fee of £6.95 for guaranteed next day delivery. Special Delivery will be shipped via Royal Mail or DPD) Royal Mail Signed For and Royal Mail Special Delivery require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you. All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Insurance – PLEASE READ

All our free flat rate and Royal Mail Signed for services are insured up to the value of £50. We recommend choosing the Royal Mail Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next day delivery. We can only refund / replace goods up to the value of £50 if the Royal Mail Signed for option is chosen. If your order has not arrived within 3 working days please contact us with your order number immediately. If you require any clarification on the above please feel free to contact us by emailing sales@vapebay.uk.


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